Below are the questions most frequently asked by clients when inquiring about our property management services. We hope this helps you gain a clearer understanding of our service model.
1. What specific services do you provide?
We offer comprehensive property rental management support services, primarily assisting landlords with day-to-day operational matters, including:
Property listing and lease coordination
Tenant communication and management
Rent collection and record-keeping
Repair and maintenance scheduling
Handling of routine maintenance requests
Coordination with relevant third-party service providers
Our goal is to enable landlords to maintain stable property operations without needing to be personally involved in daily management tasks.
2. Are you responsible for finding tenants?
Yes, we can assist with managing the property leasing process, including tenant screening and communication coordination.
However, the final decision regarding the lease is typically confirmed by the landlord; we provide support and execution assistance throughout this process.
3. Do I need to sign a long-term contract?
Our cooperation arrangements are flexible and can be tailored based on the number of properties and your specific management needs:
Long-term full management
Short-to-medium-term management support
Customized service plans
The specific duration of our cooperation will be clearly defined in our mutual agreement.
4. What happens if a maintenance issue arises at the property?
We are responsible for coordinating the repair process, which includes:
Receiving maintenance requests from tenants
Arranging for appropriate repair personnel
Tracking the progress of repairs
Reporting the resolution status back to the landlord
Repair costs are typically borne by the landlord or the party designated in the lease agreement.
5. Can I still manage parts of the property myself?
Yes. Our services support flexible management models:
Full management (complete delegation)
Partial management assistance
Support for specific processes
You can select the scope of management that best suits your own needs.
6. How do you handle rent collection?
We assist with the rent collection process, including:
Tracking incoming rent payments
Sending payment reminders and managing records
Communicating and resolving payment irregularities
Specific payment methods can be determined based on our cooperation agreement.
7. Do you provide legal services?
We do not provide legal advice or legal representation services; however, we can:
Assist in connecting you with relevant legal professionals
Provide management support and coordination throughout legal processes
8. Will you handle issues that arise with tenants?
Yes. Acting as a communication liaison, we assist in handling day-to-day tenant issues, including:
Resolving complaints
Coordinating solutions for usage-related issues
Facilitating communication and information exchange
More complex situations will be escalated and handled according to established protocols.
9. How are service fees calculated? Fees are determined based on the following factors:
Number of properties
Scope of management
Complexity of services
We will provide a customized quote after assessing your specific situation.
10. How do we get started?
You can contact us via our website, and we will:
Assess your property details
Propose a suitable management plan
Confirm the scope of services and terms of cooperation
Officially commence the management process